We hope that most problems can be sorted out easily and quickly, often at the time they arise and with the person concerned. If your problem cannot be sorted out in this way and you wish to make a complaint, we would like you to let us know as soon as possible, ideally, within a matter of days or, at most, a few weeks. This will enable us to establish what happened more easily. If it is not possible to do that, please let us have full details of your complaint.
Please note that we have to respect our duty of confidentiality to patients and the patients written consent will be necessary where a complaint is not made by the patient directly.
If you wish to use the practices internal complaints procedure, please address your complaint to our operation manager, Mrs Kat Hampson for Cowplain Family Practice site and Mrs Julie Care for Queenswood surgery. Alternatively, you may ask for an appointment with Mrs Karen Jeffries in order to discuss your concerns. She will explain the complaints procedure to you and will make sure that your concerns are dealt with promptly. It will be a great help if you are as specific as possible about your complaint.
If you wish to raise your complaint directly with the commissioner of our services, please address your complaints to:
NHS Commissioning Board
PO Box 16738
Tel: 0300 311 2233
For more information about our Complaints Procedure please download our Complaints Practice Leaflet.