Oaks Healthcare Appointment system
Oaks Healthcare is offering a phone in session between 8.00am – 10.00am Monday – Friday to access your GP.
The clinician will telephone you back during our opening times for further assessment and advice.
Please contact the surgery between these times on the days your GP is available.
For routine enquiries, arrange a blood test or to book an appointment with a member of our nursing team, please phone after 11.00am Monday – Friday.
Please click on the following link to see when your GP is on duty
If you have an urgent medical problem that cannot wait until your own GP is next scheduled to be on duty, please call the surgery before 10.00am for further guidance and advice. If you have a life threatening emergency then please contact the emergency services on 999
You can now book pre-bookable appointments via our Online Services. Please ask at reception for details and a personal pin number (ID will be required and patients must be aged 16 and over).
Nurse Appointments at Oaks Healthcare
Our practice nurses have booked appointments available for heart disease, respiratory disease, diabetes, travel, cytology, ECGs and leg ulcer dressings. Please contact the surgery to book an appointment. Blood test appointments can be booked via patient access
Medicals and postnatals are by appointment only.
Patients are requested to telephone before 10.00am if a visit is required that day. Emergency visits only will be arranged after that time. Please give the receptionist as much information as possible to enable the doctor to allocate priority to house calls. Do remember that several patients can be seen in the surgery in the time it takes to do a home visit.
Out of Hours – NHS 111
If you require urgent medical assistance which cannot wait until the surgery re-opens, Click here to access NHS 111 online (for people aged 5 and over only) or call 111 to speak to a staff member.
Calls to the NHS 111 service are free from both landlines and mobiles.
In a genuine emergency you should call 999. Chest pains and / or shortness of breath constitute an emergency.
111 online is a fast and convenient alternative to the 111 phone service and provides an option for people who want to access 111 digitally.
Your needs will be assessed and you will be given advice about whether you need:
- Treat yourself at home
- Go to a Primary Care Centre
If you need face to face medical attention you may be asked to attend a Primary Care Centre.
When to use 111
NHS 111 can help if you have an urgent medical problem and you’re not sure what to do.
To get help from NHS 111, you can:
- go to 111.nhs.uk (for people aged 5 and over only)
- call 111
NHS 111 is available 24 hours a day, 7 days a week.
If you’re Deaf and want to use the phone service, you can use the NHS 111 British Sign Language service available in your country:
- England – NHS 111 (BSL) interpreter service
- You can also call 18001 111 on a textphone
Evening and weekend appointments
The NHS isn’t 9-5 anymore. Whether you need to see a GP, a nurse, or another healthcare professional, you can book appointments in the evening, or at the weekend.
You can still make appointments at your local surgery during normal working hours. But now you can also choose an evening or weekend appointment at one of five NHS sites in the area, if that is more convenient for you.
Appointments can be booked between 6.30pm and 10.30pm during the week, or between 8am and 10.30pm at weekends.
To request an evening or weekend appointment, simply contact your usual GP surgery in the normal way, or call the NHS 111 service.
Anyone who is medically unable to travel to one of these sites for an urgent out-of-hours appointment can be offered a home visit.