Feedback and Complaints – Oaks Healthcare

Do you have a suggestion or a comment you wish to put forward to the Practice? If yes, please contact the Practice by:

email address, addressed to the Operations Manager: hiowicb-hsi.oakshealthcare@nhs.net
in writing, address to the Operations Manager: 26-30 London Road, Waterlooville, PO8 8DL

Alternatively, you may use our feedback platform, Working Feedback, to leave a review of the Practice, and read our most recent reviews from other patients.

Complaints

Whilst we hope all encounters our patients have with the Practice are positive, we acknowledge that issues may arise which require further investigation. Please see our Complaints policy which will outline our process, provide guidance, and highlight services which can support you in making a complaint.

Complaints Policy 2024

Friends and Family Test

The Friends and Family Test (FFT) was launched by NHS England in April 2013. Since the FFT was launched in 2013, millions of patients have submitted feedback. It’s used by most NHS services, including community care, hospitals, mental health services, maternity services, GP and dental practices, emergency care, and patient transport. The FFT data is published monthly on the NHS website.

If you would like to complete the FFT, please use the form below:

FFT

Your rating*
We would like you to think about your recent experiences of our service. How likely are you to recommend our GP practice to friends and family if they needed similar care or treatment?
- Extremely likely
- Likely
- Neither likely nor unlikely
- Unlikely
- Extremely unlikely
- Don't know
Please let us know the main reason(s) for your rating.
To help us improve our services please tell us a little more about your reasons for choosing the rating in the first question.
Privacy*
Your reply will be completely anonymous but we may wish to publish the comments you have made. Please change the option below if this would NOT be ok.
- Yes this can be made public (it will always be anonymous)
- Please keep this private
Please note that no medical information or questions will be responded to. The information you supply us will be used lawfully, in accordance with the Data Protection Act 1998.The Data Protection Act 1998 gives you the right to know what information is held about you, and sets out rules to make sure that this information is handled properly.
Phone
This field is for validation purposes and should be left unchanged.