This is to advise patient’s that with effect from THURSDAY 26 MARCH 2020 We will be closing the doors to the surgery to stop the spread of infection.
PLEASE CALL THE PRACTICE ON 02392 263138
We have been made aware that during the COVID -19 pandemic pharmacy opening times are randomly changing during the day.
We are not advised of these changes. Please DO NOT phone the practice for information, as we cannot answer queries about this.
Due to the current situation as of 18 March 2020 we are no longer accepting paper requests for prescriptions or issuing paper prescriptions to be collected from the surgery. All prescriptions must be ordered by alternative means and sent to a pharmacy electronically
Prescriptions can be requested in the following ways:
Please note that any requests without a chosen pharmacy will not be processed. Please include your chosen pharmacy on your requests.
Our normal repeat prescription process has been suspended with
immediate effect until further notice
With immediate effect morning walk-in is suspended to minimise the risk of exposure to COVID-19 for GP’s, other staff and patient’s.
We will be conducting telephone triage for :-
ALL SAME DAY APPOINTMENTS
PLEASE DO NOT ATTEND THE SURGERY, remain at home and call the surgery number 02392 263138
All booked afternoon appointments will be telephone triage before you are asked to come to the surgery.
This will put pressure on our phone lines, so please be patient.
PLEASE DO NOT COME TO THE SURGERY if you think you may have the Coronavirus.
FREQUENTLY ASKED QUESTIONS
From Friday 13th March 2020 the public are being advised to stay at home (self-isolate) without any testing for COVID-19, regardless of travel history or contact with confirmed cases, if they have:
a. A new continuous cough
b. High temperature (of 37.8 degrees centigrade or higher)
Individuals should stay at home (self-isolate) for 7 days from the onset of symptoms following the current advice. If someone has serious symptoms they cannot manage at home they should use NHS 111 online (people should only call NHS111 if they cannot get online).
After 7 days of self-isolation, people who feel better and no longer have a high temperature can return to their normal routine. If they have not had any signs of improvement after 7 days and have not already sought medical advice, they should use NHS111 online (people should only call NHS111 if they cannot get online) before they leave their home or let visitors in.
Cough may persist for several weeks in some people, despite the coronavirus infection having cleared. A persistent cough alone does not mean someone must continue to stay at home for more than 7 days.
See your own doctor at a time to suit your schedule
Oaks Healthcare hold a range of appointment types to suit all patients.
Find out when your GP is on duty:
You are now able to consult online with our own GPs with a response no later than the end of the next working day, with feedback and treatment options.
PLEASE NOTE THIS IS NOT TO BE USED FOR REQUESTING MEDICATION OR REPEAT PRESCRIPTIONS
You have the option to take part in a survey, which we very much hope you will, as we welcome your feedback.
PLEASE NOTE THIS IS NOT AVAILABLE FOR CHILDREN AGED 16 YEARS AND UNDER